FAQ
International Shipping
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5：Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
We accept the following forms of payment:
-Credit Card
- Visa
- MasterCard
- American Express
-JCB
-PayPal
-E-money
- Amazon Pay
-Shop Pay
-Apple Pay
- Google Pay
-WeChat Pay
- Alipay
- Alipay HK
Shipping
Free International shipping on all orders $150
Shipping Method：Parcel Service (Japan Post Office)
Shipping Area：Asia, Oceania, Europe, North America
Shipping Rate:
-Asia
- USD0 ~ USD149.99: USD15
- USD150 ~: Free shipping
- North America
- USD0 ~ USD149.99: USD25
- USD150~ ：Free shipping
-Oceania
- USD0 ~ USD149.99: USD25
- USD150~ ：Free shipping
-Europe
- USD0 ~ USD149.99: USD25
- USD150 ~: Free shipping
Delivery Time：3-10days
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been confirmed. Please contact our customer service center if you would like to request an exchange or return on your order.
-Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Japan and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
1.Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
- you posted a Return request within 6 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
- the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
- the ordered item is out of stock.
- Once your order is shipped out, we are not able to accept your cancellation request.
2) We accept return(s) if:
- you receive a product different from your order; or
- you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within 3 days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unused.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
*Shipping fee for any return caused by our fault will be paid by us.
3) We do not accept return(s) if：
- you are returning the items just because you changed your mind (on size, color, etc.)
- you are returning shoes, bags, or any other accessories
- the products are damaged due to your mishandling
- your return request is not approved by our staff
The following items are not considered defective:
*Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by forum or email within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Refunds
It takes 3-5 business days to issue a refund for a returned or canceled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Contact
For all other international order inquiries, please email us at hello@fuuz-store.com .
About returns and exchanges
Can I return or exchange an item?
With the exception of some products, returns are possible.
Please send us the following prescribed information from the inquiry form [within 5 days] from the arrival date of the product.
-------------------------------
order number:
Product name:
Reason for return:
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■Please confirm ・Please contact us using the [e-mail address at the time of ordering].
・Please complete the return procedure within [within 5 days] from the date of contact from our company.
・When returning the product, please be sure to include the delivery note attached to the product.
・In the case of returns or exchanges due to the customer's convenience, we will only accept unopened and unused items and the tags (product tags) have not been removed.
In addition, the customer will be responsible for the shipping fee when returning the product. Please note that we cannot refund the shipping fee at the time of delivery from us.
■Products not eligible for returns or exchanges ・If you did not contact us in advance using the inquiry form ・If [8 days or more] have passed since the product arrived ・If the product is damaged, defaced, or lost Items that were soiled, scratched, or had an odor attached to them (including boxes and accessories) were returned to us in a significantly different condition than when they were delivered. ) has been removed ・Items that have been opened or used ・Sale items (items sold at a discounted price)
■ Returns and exchanges of apparel products We ask that you submit at least one photo of the product placed on a flat surface so that the entire product can be seen so that we can verify the issue. Depending on the content of the problem, we may also ask for close-up photos.
In addition, there is a 5-day deadline for reporting problems to us. Therefore, you must contact us within 5 days of delivery.
If the product is lost in transit, the deadline is 5 days from the latest estimated delivery date.
■ Refund method After confirming the returned product, we will process the refund.
・Credit card ・Bank transfer
*If the return is due to the customer's preference and the bank transfer is used, the transfer fee will be borne by the customer.
■ Contact information for returns and exchanges Pas de Co., Ltd.
E-MAIL: contact@pas2.jp
Phone number: 0561-210876
Business hours: 9:00-15:00 (excluding weekends, holidays, and holidays)
About product delivery
about shipping cost
Products with [Fast shipping] listed in the product name
Necessary charges other than product price:
Please check the following for products with [Fast Shipping] in the product name.
Free shipping for purchases of 6,600 yen (tax included) or more. (In the case of shipping products to Hokkaido and Okinawa, shipping will be free for purchases of 9,900 yen or more.)
For purchases of less than 6,600 yen (tax included), the following shipping fee (tax included) will be charged.
Shipping fee・Hokkaido: 990 yen
・Tohoku, Kanto, Shinetsu, Hokuriku, Tokai, Kinki, Chugoku, Shikoku, Kyushu: 770 yen ・Okinawa: 1,650 yen
"Regions other than Japan"
For shipments to China, Taiwan, Hong Kong, South Korea, Laos, Myanmar, Malaysia, Vietnam, Brunei, Philippines, Thailand, Singapore, Cambodia, and Indonesia, purchases of 20,000 yen or more will receive free shipping.
For purchases of less than 20,000 yen (tax included), a shipping fee of 5,500 yen (tax included) will be charged.
In the case of shipping to the United States and Canada, shipping will be free for purchases of 20,000 yen or more.
For purchases of less than 20,000 yen (including tax), a shipping fee of 6,600 yen (including tax) will be charged.
Items not listed as [Speedy Shipping] in the product name Necessary charges other than the product price:
Shipping charges will be displayed at checkout.
Products that do not have "Fast Shipping" in the product name are not eligible for free shipping regardless of the total amount.
Even if you purchase this item together with a product that is marked as [Fast shipping], it will not be eligible for free shipping.
How long does it take for the item to be shipped?
Products with [Fast shipping] listed in the product name
Product delivery time:
Items with [Fast Shipping] in the product name will be shipped within 3 to 5 business days after payment is confirmed. Pre-order items will be shipped within 3-5 business days after the item arrives.
Products that do not include [Fast Shipping] in the product name
Product delivery time:
Items with [Speedy Shipping] in the product name will normally be shipped within 5 to 9 business days after payment is confirmed. available).
Can I change the shipping address after completing the order?
We may not be able to accept changes or cancellations after the order has been confirmed. We will contact you after confirmation, so please contact us once.
Contact Us
Could you send it together with another order?
Due to the specifications of the order system, products are shipped by order number.
Items with different order numbers cannot be shipped together.
Also, please note that we cannot combine regular items with [Speedy Shipping] and [Other than Speedy Shipping] even within the same order.
If the item is returned due to long-term absence
If you do not receive the ordered product for 6 days after shipment, the storage period at the delivery company will expire and it will be returned to us.
The person in charge will contact you by e-mail once, but if you do not receive a reply or if you wish to cancel, the order will be automatically canceled.
Please note that the orderer will be billed for the return shipping fee (regular shipping fee), the shipping fee at the time of shipping, and the re-shipping fee.
In addition, the price you have paid will be refunded after cancellation. Please note that shipping costs and return shipping costs are non-refundable.
About your order
Can I add/change products?
We may not be able to add or change products after the order has been confirmed. We will contact you after confirmation, so please contact us once.
Click here for inquiries
Does it mean that the product is secured when it is in the cart?
It will be secured at the time of order completion, and it will not be secured when it is in the cart. Please note.
Can I cancel my order?
We cannot accept cancellations after the order has been confirmed. Please note.
Will I receive an order confirmation email?
A confirmation email will be sent when your order is complete.
If you do not receive an email, please contact us using the inquiry form.
About payment
About payment method
You can pay by credit card, various convenience store payments, various smartphone payments, PayPal, and Amazon Pay. Please refer to the following for each payment method.
■ Credit card payment
We accept VISA / Master card / AMEX / JCB.
■ Various convenience store payments
It cannot be used for orders over 300,000 yen (including tax).
If payment cannot be confirmed within 3 days after placing an order, the order will be automatically canceled.
■Various smartphone payments
■ PayPal
■ Amazon Pay
Will I receive a payment confirmation email?
Payment is completed at the time of ordering. If you do not receive an order completion email and are unsure whether your order has been completed correctly, please contact us using the inquiry form .
Can I change the payment method after completing the order?
Due to the specifications of the order system, it is not possible to change the payment method once confirmed. Thank you for your understanding.
If you wish to change to another payment method after completing your order, you will need to cancel your order and purchase the desired product again.
* Please note that the product may be sold out before you can order again.
*Order cancellation may not be accepted for some ordered products, such as non-cancellable products.
Can I change the billing information specified for credit card payment?
Due to the specifications of our ordering system, we are unable to accept changes to the billing address, address, or telephone number. Thank you for your understanding.
An error occurred when choosing credit card payment
If your payment is not completed and an error occurs, it may be due to the following reasons.
- Incorrect card details (card number, security code, etc.)
- the card has expired
- Denial of payment by card company
We are unable to identify the cause, so please ask your credit card company for details.
Can I delete or change the credit card information I used when placing an order?
Credit card information entered at the time of ordering cannot be deleted or changed later.
In addition, since we do not store your credit card information, we cannot confirm the details of your card information. Thank you for your understanding.
others
The color of the product I received is different from the one on the product page
When creating the product page, we do our best to reproduce the actual color by color correction, but it may look different depending on the customer's monitor environment and settings.
In addition, the color may vary depending on whether the product is viewed indoors under fluorescent lighting or outdoors under natural light, so please consider the shooting environment before viewing.
Do you offer telephone support?
We are very sorry, but we do not provide support over the phone. If you have any questions, please contact us using the inquiry form .
About orders for which confirmation cannot be sent
After you place an order, we may contact you regarding the details of your order and the stock status.
Your order will be automatically canceled if you do not receive a reply within one week from the initial confirmation. Thank you for your understanding.